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. WHAT DO OUTSIDE FACILITATORS DO?

Following are some of the activities of facilitators during meetings:

  • Get the meeting started
  • Encourage communication and involvement of all members
  • Ask team members for opinions and feelings to encourage discussion
  • Ask for a summary of the discussion
  • Paraphrase what someone has said to help members understand each other
  • Ask for specific examples to improve understanding
  • Clarify assumptions
  • Ask for explanation in order to eliminate confusion and repetition
  • Probe an idea in greater depth
  • Suggest a break or rest
  • Move the team toward action
  • Poll members
  • Encourage open-mindedness
  • Recommend a process
  • Stop discussion to focus on team feelings
  • Encourage greater participation
  • Reflect for the team what someone else is feeling
  • Redirect/Refocus to get back on track
  • Surface differences of opinion
  • Check team progress
  • Encourage new thinking
  • Explore potential results
  • Test for consensus of the team
  • Handle consensus blockers
  • Move toward decision

Source: The Team Building Tool Kit: Tips, Tactics, and Rules for Effective WorkPlace Teams

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